Terms & Conditions

1. Definitions and Interpretation

1.1 In these Terms and Conditions the following words and expressions have the following meanings:

Confirmation” means the email sent to You by Us as confirmation of Your purchase of Tickets.

Event” means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue in respect of which We have the right to sell You Tickets.

Event Partner” means any party or parties involved in the provision of the Event, such as a Promoter, Venue owner/operator, performer or producer.

Force Majeure” means any cause beyond Our control or the control of the Venue or the Promoter including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.

Group” means group organisers, charities, travel and coach companies or other organisations that We have agreed to sell to knowing that the Tickets are intended for resale.

Material Change” means a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a Material Change.

Promoter” means the person firm or company staging the Event if different from Us and the Venue.

Tickets” means tickets or other types of evidence (including electronic tickets) of the right to occupy space at or to attend an Event sold by Us to You on behalf of the Event Partner.

Venue” means any facilities or locations of any nature where the Event is being held.

We” means COBO Tickets Limited trading as “COBO Tickets” and “COBO”, registered in England and Wales with company number 9466344 whose registered office is 13 Regent Street, London SW1Y 4LR. “Us” and “Our” shall be read accordingly.

You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

2. Incorporation and Contract

2.1 These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter and/or Event Partner terms, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue or Promoter requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail.

2.2 Your contract for the purchase of Tickets is formed as soon as We have processed Your payment and will expire immediately after the performance of the Event for which You purchased Tickets. However, any purchases are subject to payment card verification and other security checks and Your transaction may be cancelled if it has not passed Our verification processes.

3. Tickets

3.1 All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with Us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions.

3.2 A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.

3.3 It is Your responsibility to check Your Tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact Us immediately if there is a mistake.

3.4 We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied.

3.5 We and the Event Partner reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.

3.6 Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.

3.7 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.

3.8 Any Ticket cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permissions is given by the Event Partner, provided that even if such consent is obtained, use of Our trade marks and other intellectual property is subject to Our prior consent.

3.9 You agree not to obtain or attempt to obtain any Tickets through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transactions which We reasonably suspect to have been made in breach of these provisions without any notice to You and any and all Tickets purchased as part of such transaction will be void.

4. Price and Payment

4.1 The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee.

4.2 No order will be accepted until We have received full payment.

4.3 We reserve the right to cancel and booking which We reasonably suspect to have been made fraudulently.

4.4 All concessions and discounts are subject to availability and may be withdrawn without notice.

5. Collection

5.1 All Tickets purchased from Us will be available for collection at the Venue box office.

5.2 When collecting Your Tickets from the Venue box office, You must have Your Confirmation and the credit/debit card used to make the order with You. You may also be required to present photo identification.

5.3 You will be able to collect Your Tickets up to 2 hours prior to the start of the Event.

6. Changes to Event

6.1 The Event Partner of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.

7. Refunds and Exchanges

7.1 You can request that We exchange Tickets You have purchased for a credit on Your account (an “Exchange Credit”) provided that the exchange is requested more than 48 hours prior to the advertised start time of the Event. The Exchange Credit will have an expiration date of 12 months from the date that the exchange is completed and, after the expiration date, will no longer be available on Your account to purchase Tickets. Tickets that are purchased using an Exchange Credit can only be exchanged within 12 months of the date that the original exchange was completed. In the event of an exchange of Tickets, any booking fee You paid at the time of purchase shall not be included in the value of Exchange Credit and an adminstration fee of £1 per Ticket will be deducted from the value of Exchange Credit.

7.2 Excepting the facility detailed in Clause 7.1, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled or where there is a Material Change to the programme of Event. Where an Event is cancelled or rescheduled by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a Material Change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause and subject to Clauses 7.3, 7.4, 7.5 and 7.6 below.

7.3 Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue’s or Event Partner’s rules.

7.4 Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event.

7.5 The refund for Tickets equals at least the face value price paid or, if the face value has been reduced by the organiser, the discounted face value price paid. In order to claim Your refund, please apply by emailing refunds@cobotickets.com, forwarding Your Confirmation within 28 days of the scheduled date of the Event.

7.6 Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets.

7.7 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct, the Department for Business Innovation and Skills or their successors.

8. Liability

8.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Our and the Event Partner’s liability to You in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or Material Change to the programme of the Event) shall be limited to the Ticket price paid by You including any booking fees.

8.2 Neither We nor the Venue nor the Event Partner will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty.

8.3 Nothing in these Terms and Conditions seeks to exclude or limit Our or the Event Partner’s liability for death or personal injury caused by Our or the Event Partner’s (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.

9. Cancelled or Re-scheduled Events

9.1 It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.

9.2 It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.

9.3 For football matches, no guarantees can be given that the Event will take place at a particular time or on a particular date. We, the Venue and the Promoter reserve the right to reschedule any such Event without notice and without any liability whatsoever. The details given on football tickets are indicative only and it is Your responsibility to check the final arrangements for any matches for which you have tickets including the date and Kick-off time of any such Event.

10. Use of Details and Data Protection

10.1 For details of how We use Your details and Our procedures relating to Data Protection, refer to our Privacy Policy.

11. Resale or Use of Tickets and Property

11.1 You may not re-sell or transfer a Ticket if prohibited by law. In addition, re-sales or transfers of Tickets may be prohibited for certain events subject to the specific terms and conditions of those Events (for example but not exclusively limited to charity events or events where age restrictions may apply because of content of the entertainment or licensing requirements). Where a Ticket is offered for resale in line with these terms and conditions, you must provide to the buyer full details of the ticket. Full details include, if printed on the ticket, the block or tier, row and seat number.

11.2 Buyers must also be made aware of these terms and conditions and any other terms and conditions that are specific to the Event. You should check whether any special terms apply before offering a free Ticket for resale. Free tickets are often provided for specific reasons limiting their transferability.

12. Void Tickets

12.1 Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.

12.2 Void Tickets are non-refundable.

13. Restrictions on the Purchase of Tickets

13.1 Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number without prior notice unless the purchase of an excess was due to Our error.

14. Conditions of Admission

14.1 The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.

14.2 The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
a) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors;
b) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
c) in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or
d) fails, when required, to produce proof of identity or age.

14.3 You must comply with instructions and directions given by Venue staff and stewards.

14.4 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

15. Restrictions and Prohibitions

15.1 The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to the Promoter. The Event Partner and Venue will not be liable for any loss, theft or damage to confiscated items.

15.2 By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Promoter may use such films and recordings (including any copies) without payment.

15.3 Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

15.4 Mobile telephones and messaging equipment must be switched off during the Event.

15.5 Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking Area (if any).

15.6 The following are not permitted within any Venue:
a) animals (with the exception of guide dogs);
b) laser pens, fireworks, flares and smoke bombs;
c) Your own food and drink (unless permitted by the Venue);
d) bottles, cans or glass containers (unless permitted by the Venue);
e) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and
f) illegal substances.

15.7 The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.

15.8 Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.

15.9 Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.

15.10 The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden.

16. Health and Safety

16.1 Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations while attending the Event.

16.2 If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

17. Dispute Resolution

17.1 If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.

17.2 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation. To, initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation.

18. Waiver

18.1 If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.

19. Assignment

19.1 We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

20. Severability

20.1 If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

21. Third Parties

21.1 Any person, other than the Venue or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, the Promoter and You (or your assignees permitted hereby) have rights and obligations under this contract.

22. Force Majeure

22.1 We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. This Clause does not affect the terms of Clause 7.

23. Amendments and Variations

23.1 We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to any member of staff. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree in writing.

24. No Partnership or Agency

24.1 Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.

25. Entire Agreement

25.1 These Terms and Conditions, and the terms and conditions of the Venue and the Promoter and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

25.2 Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions.

25.3 Nothing in this clause shall operate to limit or exclude any liability for fraud.

26. Governing Law and Jurisdiction

26.1 These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.